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AFTER PURCHASE QUESTIONNAIRE

Thanks for purchasing from the MaxiCoffee website. We'd love to hear your feedback!

The responses to the following questions will help us to improve our service. Please rest assured that your answers will remain anonymous.

1. Did you receive your order correctly?

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1. Did you receive your order correctly?

A

Yes

B

No, something was missing in my order

C

No, I received the wrong products

D

No, the product was not as described on the website

E

No, I didn’t receive my order

2. Did you receive the product on time?

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2. Did you receive the product on time?

A

Yes, it was quicker!

B

Yes, it was in line with the estimated delivery time

C

No, it arrived later.

3. How was the condition of the product upon delivery?

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3. How was the condition of the product upon delivery?

A

The product was in perfect condition

B

The product had minor damage

C

The product was severely damaged

4. Did you encounter any issues with the delivery process?

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4. Did you encounter any issues with the delivery process?

A

Yes

B

No

5. Did you get in touch with customer service for after-purchase support?

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5. Did you get in touch with customer service for after-purchase support?

A

Yes

B

No

6. Would you recommend MaxiCoffee e-commerce to someone else?

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6. Would you recommend MaxiCoffee e-commerce to someone else?

A

Yes

B

No

AFTER PURCHASE QUESTIONNAIRE

1. Did you receive your order correctly?

2. Did you receive the product on time?

3. How was the condition of the product upon delivery?

4. Did you encounter any issues with the delivery process?

5. Did you get in touch with customer service for after-purchase support?

6. Would you recommend MaxiCoffee e-commerce to someone else?

Do you have any additional comments?